Terms & Conditions
Solent Whirlpools & Spas Ltd. Our trading address is:
84 New Rd, Netley Abbey SO31 5BS.
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected].
Currently the goods which are for sale in this catalogue are only sold for delivery to a UK destination. All goods are available for export but the shipping charge will increase considerably. For an accurate quote please contact us before purchasing.
If you are unsure about the suitability of any item, please do not hesitate to telephone us on 02380 562335 and discuss it with us first.
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Switch, MasterCard & Pay Pal We do not charge for any item until it is ready to ship, except in the case of whirlpool baths, which are all built to order and are charged for on the day of manufacture.. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, mail or over the Internet.
With the exception of goods which are tailor made for the consumer, eg whirlpool baths; baths with special tap hole positions and items ordered specially for the customer and marked “special order,” consumers have the right to cancel the contract within 7 working days without reason. In the case of goods, the 7 days start from the day after the goods are received. Please refer to our Returns Policy shown below for full information about your rights to cancel and/or return.
Shipping And Handling
We believe that ordering online shouldn’t have any nasty sting in the tail and as such we make every effort to keep the cost of delivery to a minimum, hence shipping and handling is charged at a flat fee plus VAT for each order placed online for delivery in mainland UK. All goods must be inspected for content, defects and damage at the time of delivery.
please note that all palletised orders are delivered to kerbside only the delivery driver will not assist in unpacking any orders
Claims for damaged goods will not be accepted after the goods have been signed for by the customer. In the event that the delivery is made by a third party such as a carrier, notification must be made to the carrier immediately and to us. Claims for damaged goods can not be accepted once the goods have been installed or used.
UK Orders from customers destined for delivery to Scotland and offshore islands within the United kingdom including Northern Ireland, the Scottish Islands, the Channel Islands, the Isle of Wight and the Isle of Man will be surcharged according to our actual delivery costs. This will be subject to a maximum of £20 for small parcels, but larger items such as baths, pottery and showers will be more expensive, especially to Islands. We are always looking at ways to reduce our shipping costs to these areas, for an accurate cost please contact us on 02380 562335
If you have an export enquiry please contact us on 02380 562335 before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably.
For items such as basins, bidets, WC pans and baths without whirlpools, the cost of delivery can be prohibitively high compared to the value of the product and, rather than raise our prices across the board to try and cover this cost, we give our customers two delivery options when they order one of these products.
If you choose to have delivery at the standard rate of charge, your order will only be dispatched when it is possible to schedule delivery alongside other orders in the same area. We will contact you after you have placed your order if we believe you may benefit from this option
Alternatively for an additional fee, express delivery can be arranged and your order will be dispatched within 2 or 3 days of all the items becoming available.
Delivery timings are intended as a guide only and are based on items being in stock. Non-stock items may take longer to deliver.
Please note that all palletised deliveries are to kerbside only the delivery driver will not assist with unpacking
Delivery Schedule Guide dispatch information is shown against each product and orders are dispatched when the complete order is ready. The times shown reflect the normal course of processing the order, and orders are, in most cases, dispatched for next day delivery. These times are intended as a guide only and are not a guarantee of delivery.
Most boxed items are normally delivered by carrier within two working days. Whirlpool Baths and larger items are usually delivered 7-10 working days. We will telephone you to arrange a convenient day for delivery. The driver will require assistance to off loading baths and if no assistance can be offered, we can arrange for an assistant to travel with the driver; however there will be an additional charge for this.
Please check your product thoroughly to ensure that you are satisfied that everything has arrived with you in first class condition before signing for the delivery. Once the product has been signed for as “Received in Good Condition” we can not entertain any subsequent claims for missing items or damage.
IMPORTANT – If the goods are damaged or missing then the delivery note must be signed as “DAMAGED” or “ITEMS MISSING” – Signing “UNCHECKED” is not sufficient for a subsequent claim to be made against the carrier.
With the exception of special order items, if we are unable to dispatch the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or canceling the order completely and receiving a full refund of any monies paid. We can not accept any liability for delivery delays howsoever caused. Whilst we will try our best to deliver your goods as fast as possible we are unable to guarantee any delivery times or dates as delivery companies and suppliers are factors outside of our control. We therefore recommend that you do not finalize a date with your plumber until you have received and inspected all the goods necessary for the installation.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When shopping at www.solentwhirpools.com you can be safe in the knowledge that your credit card transactions are secure.
All transactions on this site use Secure socket Layering (SSL) This encrypts the personal information and card details you enter into code so that they may be securely transmitted over the internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you are still concerned about the security of issuing your card details on line then it is possible to pay by alternative methods, you can send us your order on-line and we will ring you to take your credit card details, or, you may fax us with the order, or you can ring us with the order – whichever you are happy with.
Guarantee
Most items, unless otherwise indicated, are sold with a one year, return to base warranty. Whirlpool baths have the benefit of an extendable on-site two year Parts and Labour warranty. If you do have a problem, please contact us as soon as possible on 07596 334806
Reaching Us If you need to reach us, please email us at [email protected]., alternatively, you can call on 02380 562335 or write to us at Solent Whirlpools & Spas Ltd, 84 New Rd Netley Abbey Southampton SO315BS
Privacy Policy
Please see more information here: Privacy Policy
Returns Policy
With the exception of goods which are tailor made for the consumer or ordered specially, e.g. whirlpool baths; baths with special tap hole positions; items marked “special order,” and non-stock items procured specifically for the customer, consumers have the right to cancel the contract within 7 working days without reason, the 7 days starting from the day after the goods are received. Any damaged goods must be notified to us on the day of delivery.
For any item to be returned and receive a refund, goods must be returned unused, in perfect re-saleable condition, including original undamaged packaging and with the original delivery note. Refunds will cover the costs of the goods only, and will not include any delivery or collection costs, which will be charged to your credit card. Further delivery charges will be the actual costs of delivery, which depends on the weight of the goods ordered, and in most cases will be higher than the original delivery cost charged on the order.
Re stocking charges for change of sale 25%
If a customer intends to make a return they must contact us in writing first, either by letter to
84 New Rd, Netley Abbey, Southampton, SO315BS or by e-mail to [email protected].; we will e-mail a return authorization number.
We cannot accept responsibility for lost or damaged returns and therefore recommend that the customer uses an insured carrier. The customer is responsible for the cost of any returns and future deliveries.
It is important that you thoroughly inspect any goods you receive at the time of delivery; taking extra care to check for cosmetic damage or blemishes before installing the item, and contact us as soon as possible should you find any fault. We will endeavor to replace or repair any faulty goods as quickly as possible.
This does not affect your statutory rights as a consumer.
Remittance Terms
Complaints will be acknowledged within 5 working days. A likely timescale for resolving the dispute will be determined and the consumer will be kept informed about progress. The complaints procedure is open to review to ensure that it is working well.
